YOUR RIGHT TO CANCEL
You have the right to cancel orders at any time before your order is dispatched and within 7 days after the products have been delivered to you beginning on the day after you received the products and a right to receive a refund from us.
Your right to cancel the contract begins as soon as the contract is formed. As explained above, the contract is formed when we accept your order by dispatching the goods to you. Once you have received the goods, your right to cancel lasts until 30 days after you have received them beginning on the day after you received the goods.
If you wish to cancel your order, please contact us using the contact details given above in the “Our Details” section, stating your order reference number and by completing the returns online request form
If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.
You may also cancel and order by completing and returning the cancellation form.
If you choose to cancel:
If you cancel part of an order then we will recalculate the original order price and adjust the delivery charges payable by you for the retained items accordingly. This may result in a payment being required if, for example, the revised order price is now lower than that required to obtain free or reduced rate delivery charges.
DAMAGED OR DEFECTIVE GOODS
You should inspect the goods when you receive them for defects or damage. If you find that they are already defective or damaged, you should tell us no later than 7 days after taking delivery using the contact details given above in the “Our Details” section. We may offer, an exchange or refund, as appropriate, in accordance with your legal rights.
GENERAL INFORMATION ON RETURNS
Jaguar Land Rover Parts Distribution Warehouse, Automotive Supplier Park, Helium Road, Rosslyn X 2
Please send all returns to by completing the online returns forms stating your order reference number, together with a copy of the original delivery note.
Please try as far as possible to take care opening your goods and removing the outer transit packaging. Take extra care when opening bags and boxes with scissors as you may damage the contents. Please return them in the original packaging.
Until goods are returned to you have a legal obligation to retain possession of the goods and to take reasonable care of them while they are in your possession. We recommend that you return goods by recorded delivery as per the delivery process
All refunds will be made by the payment method which you originally used to purchase the goods.
RETURNS CALL CENTRE
Tel: 0861 803 080